Pickup and delivery services within the same state
Express delivery: Same day delivery of light weight documents and parcels only between states. Must be at the terminal location before 7am.
Next Day Delivery: We pick up today or you bring at the terminal and it’s delivered the next day between states
Time Definite Delivery: We pick up or you bring at the terminal and it’s delivered within 48 hours between states
Not, it’s not. As a Sender the waybill number is what identifies that you shipped with Libra Express
Yes it’s possible because your tele communication network did not give the permission (your number is on “Do not Disturb”). However, you will receive an email alert of your waybill number. Please ensure you give the Libmot Express staff your email address if sending from the terminal. With the mobile app it is a compulsory feature.
At the arrival of the item the receiver gets an SMS alert that communicates “item is avaliable for pick up”. Also, the sender can share the SMS or email alert sent by Libmot Express that has the waybill number and the website link. With the waybill number receiver can track till arrival of the item on the website or mobile app.
Yes only because you used an agent/partner. We strongly advise you always ask the agent for your tracking number however, if you have the agent's reference number, you can track on our website and mobile app.
There could be various reasons. The Libmot Express Waybill number is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again
Sender have declared a wrong destination and item is already on transit. Hence sender have to cancel, request for destination change and wait till item arrival the wrong destination to enable Libmot Express re-direct to the right destination. In which a new waybill number will be communicated to the sender. Please contact Customer Service quickly
Item is still at the departure terminal but be rest assured to still receive the item. Libmot Express is working hard to eliminate these occurrences. Please contact Customer Service quickly.
You did not opt in for Express Delivery. With Express Delivery between states you get it same day. Next Day Delivery, you ship today and get it tomorrow. Our maximum time for delivery between states is 48 hours.
Yes it is. This is due to unforeseeable operational issues. However, sender receives a notification email and SMS of the real time situation and receiver gets item within 24 hours.
Yes it is, if the item is prohibited by the laws of Nigeria and Libmot Express as a company. Also, if it is already close of business day, closing timeline for collection of Express Delivery service and if is already 3 hours before departure time of shipping vehicles.
Declaration of shipment value is to protect the sender and receiver in an event of unforeseeable event. Once declared be rest assured you will be indemnified, in a scenario where the sender did not, shipment cost will be indemnified. You will be indemnified based on the value that was declared at the point of sending.
Terminal Operations: Mon-Sun | 5am-9pm
Mobile App pickup & delivery: Mon-Sat | 8am-5pm